1. CONTRACTING PARTIES
On one side, the provider of the contracted language courses is Jordi Barros Maltas, ID number 38800878Q, address: C/ Partida Malgovern, 68, Zip Code 25192, Lleida, Spain (“SPANISH SCHOOL EL CURSO”).
On the other side, the Customer (hereinafter, the “client” or “User”), registered on the website using a username and password, for which they are fully responsible.
2. GENERAL CHARACTERISTICS OF THE SERVICES
SPANISH SCHOOL EL CURSO offers online Spanish courses that include exercises and illustrations related to grammar, pronunciation, dialogues, reading and listening comprehension, vocabulary, Spanish culture, tutorial videos, fast-reading texts, and self-assessment tests.
3. ENROLLMENT PROCEDURE
To enroll, the Customer must:
- Be over 18 years old
- Create a user account with personal data (name, email, etc.)
- Choose the desired subscription (monthly or yearly)
- Provide payment and billing information
After completing the form and accepting the Terms, the Customer will be redirected to a secure external payment platform (Stripe). The service will not be activated until payment is confirmed. A confirmation email will follow within 24 hours.
4. PRICE AND PAYMENT
Prices are listed in Euros and include applicable taxes. Payment can be made monthly or yearly. Subscriptions renew automatically unless canceled before the billing date.
Invoices are issued under the registered user’s name and can be requested via email.
5. COURSE UNAVAILABILITY
If a course cannot be delivered, the client will be notified with a new date or may opt for a refund. Refunds will be processed within 14 days via bank transfer.
6. RIGHT OF WITHDRAWAL
The right of withdrawal does not apply once the course has started or been accessed. If not accessed, clients have 14 calendar days from enrollment to withdraw and request a refund.
Requests must be sent via an unequivocal statement (e.g., email). Refunds will be issued within 14 days if the request is valid.
7. SERVICE CONTINUITY AND QUALITY
The service is available 24/7. Temporary interruptions may occur due to maintenance. SPANISH SCHOOL EL CURSO is not responsible for issues related to the user’s internet service or device.
8. CANCELLATION OF SUBSCRIPTION
Subscriptions can be canceled anytime by emailing: kokimaltas@learnspanishelcurso.com. The client will retain access until the end of the billing period.
If payment fails, access may be suspended until the issue is resolved.
9. ACCOUNT CLOSURE
SPANISH SCHOOL EL CURSO reserves the right to suspend or terminate user accounts in cases such as:
- Unpaid fees
- Sharing login credentials
- Breach of terms or laws
- One year of inactivity
- Legal obligation or court order
- Intellectual property violation
10. GENERAL INFORMATION
These Terms represent the entire agreement between the client and SPANISH SCHOOL EL CURSO.
The document of enrollment and payment will be archived and available upon request. The Spanish version prevails over any translation in case of dispute.
11. NOTIFICATIONS
Notifications will be sent via email or directly to the user account. The client is responsible for keeping their contact details up to date.
12. SEVERABILITY
If any provision is found unenforceable, the remaining clauses will remain valid.
13. CUSTOMER SERVICE
Clients may direct queries or complaints to the provided email or phone number listed on the Website.
14. AMENDMENTS
SPANISH SCHOOL EL CURSO may change these Terms at any time. Clients are subject to the Terms in effect at the time of enrollment, unless legal changes require otherwise.
15. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Spanish law. Any disputes will be resolved by the courts of the consumer’s domicile.
16. ALTERNATIVE DISPUTE RESOLUTION
For cross-border consumer disputes, clients may use:
- ECC-Net
- Notified ADR entities
- Fin-Net
- European data protection authorities
Before initiating mediation, clients must first contact SPANISH SCHOOL EL CURSO to attempt an amicable solution.
WITHDRAWAL FORM
To: Jordi Barros Maltas – kokimaltas@learnspanishelcurso.com
I hereby notify my withdrawal from the Spanish course enrollment on [insert date].
Customer details:
– Name:
– Address:
– Bank account number for refund:
– Date:
– Signature: